Terms of service

1. Who we are

Stock Manor is the trading name of Bentu Ltd, a company registered in England and Wales under company number 11314697, with its registered office at Unit C1/C2 Manor Farm, Meppershall Road, Upper Stondon, Henlow, England, SG16 6LJ. Our VAT number is 302443450.

In these terms, "we", "us" and "our" mean Bentu Ltd trading as Stock Manor, and "you" means the business buying from us. Contact us at info@stockmanor.co.uk or at the address above.

2. These terms

These terms apply to every sale we make and to your use of our website. By placing an order you confirm that you accept them and that you are buying in the course of your business.

They apply to the exclusion of any terms you seek to impose, including any printed on your own purchase order, unless we agree otherwise in writing. We may change them from time to time, and the version published when you place an order is the one that applies to it.

3. Trade sales only

We sell on a business to business basis. Our website has no public checkout, and only approved trade accounts can place orders. When you order, you confirm that you are buying for the purposes of a business and not as a consumer.

Because these are trade sales, the rights the law gives to consumers do not apply, including the right to cancel a distance contract within a cooling off period and the remedies under the Consumer Rights Act 2015. Your rights as a business buyer are unaffected, including the terms implied by the Sale of Goods Act 1979 about title, description and satisfactory quality.

4. Trade accounts

To buy from us you need an approved trade account. Applying is free. We review every application manually and may ask for information about your business, such as your company registration number, VAT number or what you sell. We may approve or decline at our discretion, and approval does not oblige us to accept any particular order.

You are responsible for keeping your login details confidential and for everything done on your account. We may suspend or close an account where these terms have been broken, where sums are overdue, or where it is no longer used for a trade business.

5. Products

We supply hats, gloves, mittens, scarves including silk, socks and other thermal winter accessories. Images and descriptions give a fair impression of the goods, but colour and finish depend on your screen and small variations between individual items are normal and are not a fault. We may change specifications, packaging or the range at any time. If a product you have ordered becomes unavailable, we will tell you and will not charge you for it.

6. Minimum quantities and pack sizes

Some products are sold only in packs, with a minimum order quantity of 12 units and in multiples of 12. The rest are sold individually, with volume discounts at 3 units or more and again at 12 units or more of the same product. The rule that applies to a product is shown on its page.

If an order does not meet the quantity rule for a product, we may adjust that line to the nearest permitted quantity with your agreement, or cancel it and tell you.

7. How a contract is formed

Your order is an offer to buy from us. The acknowledgement you receive confirms that we have received the order, not that we have accepted it. A contract is formed when we send a confirmation accepting the order, or when we despatch the goods, whichever happens first. Where we accept only part of an order, a contract is formed only for that part.

We may decline an order, for example if the goods are unavailable, if there has been an error in the price or description, or if we are not satisfied that it is a genuine trade order. If you have already paid, we will refund that payment.

8. Prices and VAT

Prices are those shown on the website for your account when we accept your order, and trade prices are visible only to approved accounts. If we find an obvious pricing error before accepting an order, we will contact you so that you can confirm it at the correct price or cancel it.

Prices are shown excluding VAT by default, and you can switch the display to include VAT. UK VAT is charged at the standard rate of 20 per cent where it applies, and certain children's items are zero-rated. The rate applied to each line is shown at checkout and on your invoice. Delivery charges, where they apply, are shown before you complete your order.

9. Payment

Unless we have agreed different arrangements with you in writing, payment for the goods and any delivery charge is due in full when you place your order, through the checkout on our website. Our shop runs on Shopify, which processes orders and payments. We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay, and card details are handled by the payment provider rather than by us.

10. Delivery

We deliver to the address you give us, and currently deliver within the United Kingdom only. We will tell you the expected despatch arrangements when we accept your order. Any delivery date we give is an estimate and time of delivery is not of the essence, but we will tell you promptly if we become aware of a significant delay.

We may deliver an order in instalments, each invoiced separately. If delivery fails because nobody is available to receive the goods, or because the address you gave was wrong or incomplete, we may charge the cost of redelivery.

11. Risk and title

Risk in the goods passes to you on delivery to the address you gave us, or on collection where you collect or arrange collection yourself.

Title does not pass until we have received payment in full for the goods. Until it does, you must keep them identifiable as ours. You may resell them in the ordinary course of your business, but we may require the return of goods that have not been paid for, and you allow us access to the premises where they are kept for that purpose.

12. Shortages, damage and faults

Please check every delivery against the delivery note on arrival. Tell us promptly about any shortage, incorrect item or visible damage, and send photographs where damage is involved so that we can take it up with the carrier.

If goods are faulty, not as described or not of satisfactory quality, tell us and we will replace them, or refund or credit you, at our option. We may ask you to return them or send evidence of the problem first. We are not responsible for damage caused by mishandling, incorrect storage, ordinary wear, or use other than as intended.

13. Returns

Because these are trade sales, you do not have a general right to return goods because you have changed your mind or because they have not sold. We may accept a return of unopened, resaleable goods in their original packaging as a matter of goodwill, but only where we have agreed it in writing in advance, and you pay the cost of returning them unless we say otherwise. This does not limit your rights where goods are faulty, damaged, incorrect or short shipped.

14. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms about title implied by section 12 of the Sale of Goods Act 1979, or for anything else that cannot lawfully be limited or excluded.

Subject to that, we are not liable for loss of profit, loss of sales or business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, and our total liability in connection with a contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the price paid for the goods supplied under that contract.

You are responsible for making sure the goods are suitable for the way you intend to sell or use them, including any labelling, safety or product information requirements that apply to your own sales.

15. Events outside our control

We are not liable for any failure or delay caused by an event outside our reasonable control, including fire, flood, severe weather, epidemic, war, civil unrest, terrorism, industrial action, failure of utilities or communications networks, import or export restrictions, and the acts or omissions of carriers or suppliers. We will tell you as soon as we reasonably can, and if the event continues for a prolonged period either of us may cancel the affected order without liability, apart from refunding sums paid for goods not delivered.

16. General

We may transfer our rights and obligations under these terms to another business. You may not transfer yours without our written agreement.

These terms, together with the order we have accepted, form the whole agreement between us about that order, except that nothing here limits liability for fraudulent misrepresentation. If a court finds any part unenforceable, the rest continues to apply, and a failure to enforce a term on one occasion does not prevent us enforcing it later. Nobody other than you and us may enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Nothing in them creates a partnership, agency or employment relationship.

17. Governing law and jurisdiction

These terms, and any contract made under them, are governed by the law of England and Wales. Any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, is subject to the exclusive jurisdiction of the courts of England and Wales.

This applies wherever you are based. If we begin selling into Ireland or elsewhere in the European Economic Area, the governing law and jurisdiction of our contracts with trade customers will remain England and Wales. Any additional obligations that apply to sales into another country will be set out separately.

18. How to contact us

For orders, accounts and general enquiries, write to info@stockmanor.co.uk or to Stock Manor, Bentu Ltd, at the registered office address above. For anything about personal data, write to privacy@stockmanor.co.uk and see our privacy policy.

Last updated: 17 September 2026