FAQs

Answers to the questions we are asked most often. If yours is not covered here, get in touch and we will help.

Who can buy from Stock Manor?

Stock Manor is a trade-only wholesaler. We supply approved business customers: independent retailers, market and event traders, gift shops, and corporate and promotional buyers. Those are examples rather than limits, so if you buy for resale and your business is not described above, apply anyway. We do not sell to the public, and there is no public checkout on this site.

Can I browse without an account?

Yes. Anyone can browse the full range and see the recommended retail price for each product. Wholesale prices and ordering are available only once a trade account has been approved.

Why are wholesale prices hidden until I am approved?

Our wholesale prices are for the trade. Publishing them would put your own retail margin on display to your customers and to anyone else who cares to look. Keeping them behind an approved account protects the people who buy from us.

How do I apply for a trade account?

Complete the form on the trade application page. Applying is free and puts you under no obligation to place an order.

How long does approval take?

Every application is reviewed by a person rather than approved automatically, so we can check that each account is a genuine trade buyer. We aim to respond quickly. The current guidance on timing is given on the trade application page.

Are prices shown with or without VAT?

Prices display excluding VAT by default, which is how most trade buyers prefer to work. A toggle on the site switches the display to include VAT if you would rather see the gross figure. The toggle changes the display only; it does not change what you are charged.

Which products are zero-rated for VAT?

UK VAT is charged at the standard rate of 20 per cent on most of our range. Children's items are zero-rated at 0 per cent under UK VAT rules. The VAT treatment applied to a product is reflected in the inc-VAT price shown for it.

Is there a minimum order quantity?

It depends on the product. Some items are sold as packs with a minimum of 12 and in multiples of 12. The rest can be bought individually. The rule that applies is shown on each product page, so you always know before you add an item to your basket.

Do you offer volume discounts?

Yes, on the products that are sold individually. Discounted unit prices apply at 3 or more and again at 12 or more. The price breaks are shown on the product page once you are signed in to an approved account.

What does the range cover?

Hats, gloves, mittens, scarves including silk scarves, socks, and thermal winter accessories.

How does delivery work?

Delivery options, carriers and charges are set out on the delivery information page.

What if an order is wrong, damaged or short?

Tell us as soon as you can and we will put it right. Full details of how to raise a claim, and the time limits that apply, are on the returns and claims page.

How do I get help?

Email info@stockmanor.co.uk or use the contact page. If you are placing your first order, the how to order page walks through the process.