Shipping policy

1. Where we deliver

We deliver to mainland United Kingdom addresses only. We do not currently ship outside the United Kingdom. If you need delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man or the Channel Islands, contact us before ordering at info@stockmanor.co.uk so we can confirm whether we can supply and at what cost.

2. Delivery charges

Standard delivery is £19.99 per order.

Delivery is free on orders of £250 or more, excluding VAT. The threshold is applied to the goods value of the order before VAT and before any delivery charge. Because our prices are shown excluding VAT, the figure you see in your basket is the figure the threshold is measured against.

The applicable charge is calculated and shown at checkout before you pay.

3. Delivery times

Standard delivery is 2 to 4 business days from despatch. Business days are Monday to Friday, excluding public holidays.

Orders are picked and despatched in the order they are received. An order placed after our daily cut off, at a weekend or on a public holiday is processed on the next business day.

Delivery times are estimates and are not guaranteed. Time is not of the essence in our contract with you unless we have agreed otherwise in writing.

4. Stock availability

If an item is unavailable when we come to pick your order, we will contact you. Depending on what you prefer, we will hold the order until the stock arrives, despatch the balance and cancel the shortfall, or cancel the line and credit it. We do not substitute a different product without asking you first.

5. Checking your delivery

Check every delivery against the despatch note as soon as you reasonably can, rather than leaving sealed cartons until the goods are needed.

If the outer packaging is visibly damaged, sign for it as damaged. Report shortages, picking errors, damage in transit and faults as set out on our returns and claims page. Carrier claims are time limited, so a late report can leave a claim that cannot be recovered.

6. Risk and title

Risk in the goods passes to you on delivery. Title in the goods does not pass to you until we have received payment in full, including where we have supplied on credit terms.

7. Failed deliveries

If delivery fails because nobody is available to receive the goods or because the address or access details you gave were wrong or incomplete, we may charge you the cost of the failed delivery and of redelivery.

8. Contact

For anything about a delivery, email info@stockmanor.co.uk quoting your order number, or use our contact page. See also our delivery information and how to order pages.